Return & Refund

Retronym’s mission is to change the industry for the better.  We believe in producing less and consuming more thoughtfully.  As a company that commits to no-waste production, we encourage our customers to do the same. 

However, We know that buying made-to-order items that are non-returnable could be risky for many shoppers so we offer returns/refunds/exchanges only for non-customizable items.

   *Customized items are not eligible for returns/refunds/exchanges.

RETURN/REFUNDS:

If you would like to return your item, we can offer a refund if it is returned in unworn condition, in its original packaging. You will need to return your item to us within 14 days of it arriving with you. Your return would need to be fully tracked, and tracking details sent to us at Support@retronym-ny.com including your reason for refund, order number, and full name.

EXCHANGE:

Please send us an email with your original order details stating what you'd like to exchange for, and then we will complete your exchange.  We will make a refund excluding shipping, customs, and import duties.

Please reach out to us via support@retronym-ny.com so we can assist you.